Returns & Refund Policy

General

This Returns & Refund Policy applies to all orders and subscriptions placed with Mirage Velours. As we offer fragrance products and subscription services, specific conditions apply as outlined below.

Subscriptions

Mirage Velours offers a monthly fragrance subscription that is billed in advance each month and automatically renews unless cancelled in accordance with the applicable cancellation terms.

Subscription fees that have already been paid are non-refundable unless otherwise stated in this policy.

Fragrance Products Included in a Subscription

Due to hygiene and health reasons, fragrance products included in a subscription cannot be returned once the packaging has been opened or the product has been used.

If any item within the subscription package has been opened or used, the right to return the entire subscription package is forfeited.

Individual Fragrance Products (Non-Subscription)

The following conditions apply to fragrance products purchased separately and not as part of a subscription:

Individual fragrance products may be returned within 14 days of delivery provided that:

The product is unopened

The product is unused

The product remains in its original, undamaged packaging

Opened or used fragrance products cannot be returned.

Return Procedure

All returns must be requested in advance through our contact page, by email, or via the chat function on our website.

Once approved, the customer will receive instructions on how to return the product.

Return shipping costs are the responsibility of the customer unless the return is due to an error made by Mirage Velours.

Damaged or Incorrect Deliveries

If an order:

Arrives damaged

Or has been delivered incorrectly

We kindly ask customers to contact us within 48 hours of delivery, preferably including photographs of both the product and its packaging.

Mirage Velours will provide an appropriate solution, such as a replacement or refund where applicable.

Refunds

Where a refund is approved, the amount will be returned within 14 days using the original payment method.

Promotional & Introductory Offers

Subscriptions purchased through a promotional or introductory offer (such as a discounted first month) are not eligible for a refund unless the product was delivered incorrectly or arrived damaged.

Contact

If you have any questions regarding returns or refunds, please contact us through our contact page or by email.