Frequently asked questions

What does the Mirage Velours subscription entail?

With the Mirage Velours subscription, you receive a carefully curated selection of unisex perfumes in travel size (10 ml) every month. The selection changes monthly and is intended for discovering and comparing new fragrances.

What subscriptions are available?

Currently, the Discovery subscription is available. With this, you receive 2 perfumes of 10 ml every month.

The Collector subscription, with 4 perfumes of 10 ml per month, will be made available at a later date.

Are the perfumes for men or women?

All Mirage Velours perfumes are unisex. They are selected based on character, composition and appeal, not gender.

Can I cancel my subscription at any time?

Yes. After any minimum subscription period, the subscription can be cancelled on a monthly basis and is free of obligations. You can easily cancel via your customer account.

Is there a minimum subscription period?

When using an introductory offer (such as the first month at a reduced rate), a minimum subscription period of two months applies.

Thereafter, cancellable monthly.





Order & delivery

How quickly will my order be shipped?

Orders are processed as quickly as possible. The current expected delivery time will be displayed on the website during the ordering process.

Can I track my order?

If a track & trace code is available, you will receive it when your order is dispatched.

What are the shipping costs?

Actual shipping costs will be displayed during checkout.

Can I return my order?

For return conditions and the applicable period, please refer to our return policy.

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel an order. If the order has already been processed or shipped, cancellation may no longer be possible.

Pay

Which payment methods do you accept?

Available payment methods will be displayed during checkout.

Is paying at Mirage Velours safe?

Yes. Payments are processed through a secure payment environment.